Exploring business models for one-stop shops: public, private, and hybrid approaches
About the Event
Join the next EU Peers Learning Lab on business models for One-Stop Shops.
Are you ready to transform your approach to home renovation services? Discover how innovative business models can drive the success, scalability, and sustainability of your One-Stop Shop (OSS). This dynamic EU Peers‘ Learning Lab is designed to offer a practical, hands-on exploration of public, private, and hybrid OSS models across Europe.
Join us to gain actionable insights into how organisational choices impact service delivery, financial resilience, and customer satisfaction. Each session combines expert knowledge, interactive discussions, and real-world exercises, empowering you to identify best practices, avoid common pitfalls, and adapt strategies to your unique context.
Session 1: Public OSS Models – Scaling Impact Through Networks
📅 19 February, 10:00–11:30 (CET)
Why attend? Public OSS models are key to ensuring accessibility, trust, and broad territorial coverage. In this session, you’ll explore how these models are structured, governed, and funded, and how they can be scaled through regional or national networks without compromising quality or economic sustainability.
What you’ll learn:
- How to design governance structures and funding mechanisms for public OSS.
- Strategies for scaling operations through shared frameworks and coordinated networks.
- Practical solutions to operational challenges when expanding OSS initiatives.
🔍 Case Studies:
- ComActivate Project: Éva Gerőházi and Hanna Szemző (MRI) share lessons on governance, funding, and operational success.
- Basque Country’s BirtuOSS Project: Paula Ferrando (GNE Finance) demonstrates how regional networks amplify reach, efficiency, and impact.
💡 Interactive Exercise: Map your institutional context and evaluate whether a network-based public model aligns with your goals.
Session 2: Private & Hybrid OSS Models – Balancing Sustainability and Impact
📅 26 February, 10:00–11:30 (CET)
Why attend? Private and hybrid OSS models offer unique solutions for financial sustainability, risk-sharing, and service innovation. This session dives into how market-driven and mixed approaches can align commercial viability with public policy objectives and customer needs.
What you’ll learn:
- How to structure fully private OSS models for profitability and service quality.
- The benefits and challenges of hybrid models, combining public support with private delivery.
- Strategies for long-term viability and replication in diverse contexts.
🔍 Case Studies:
- AIRE (Private OSS): Franya (Tramiteco) shares insights on financing, operations, and economic feasibility.
- France’s Service de Tiers-Financement (STF): Françoise Refabert (SERAFIN/Filao Labs) highlights how public-private collaboration drives large-scale renovation and sustainability.
💡 Interactive Exercise: Compare private and hybrid models to your operational needs and strategic goals, and identify opportunities for adaptation.
🚀 Why This Learning Lab?
- Actionable insights from real-world case studies.
- Interactive format to tailor solutions to your context.
- Networking opportunities with peers and experts.
Ready to shape the future of your OSS? Join us and turn challenges into opportunities! 🌟
