An innovative integrated home renovation service for private residential buildings to be validated in the Basque Country and with a high replicability potential in Europe. This will be achieved by setting up “district offices” as one-stop-shops to facilitate turn-key solutions to homeowners, covering the whole customer journey.


The Project OPENGELA will develop and implement an innovative integrated home renovation service (IHRS) for private residential buildings in two districts in the Basque Country (Spain) and subsequently replicated within the region. The project develops an economically viable business model that brings together active citizen engagement and an innovative financial instrument, making the service suitable for vulnerable populations. The local one-stop-shop pilots will be managed and coordinated by the Basque Government.


  • Foster energy efficiency building upgrades, on vulnerable districts.
  • Minimize logistical, financial, administrative and legal burdens caused by a complex and multi-stakeholder home renovation process.
  • Ensure that building retrofits consider the social dimension by incorporating security, comfort, and improved accessibility for Basque citizens to further improve the quality of life of the vulnerable population.
  • Design a scalable operating model for the district offices, and ensure the replicability of the one-stop-shop service, at both the Basque Country and the EU-level.
  • Create strong and reliable public-private partnerships for the provision of the service.
  • Identify and overcome regional-local collaboration barriers inherent to home renovation services.
  • Increase homeowner and regional partner awareness of the multiple benefits of energy efficiency, including health, wellbeing, comfort, job creation and energy poverty alleviation.

OPENGELA model will address the main challenges faced by energy efficiency programmes, namely the economic viability and the replicability by having a model built upon a public‐private partnership between the Basque Government and private actors providing financing and technical support and where district offices are funded with small fees paid by homeowners and validated providers. The project will rely on a proven financing tool –on‐tax financing– currently being promoted globally.

The project will implement energy efficiency as well as renewable energy solutions to ensure that the maximum CO2 mitigation impact is achieved. Additionally, integration with district heating and cooling systems will be taken into consideration to bring about a large scale impact. Thus, for the same comfort conditions, a reduction of 30 percent in C02 emissions is expected with the energy-efficient and low carbon solutions to be fostered. This quantity comes from the improvement reached when jumping from the “E” to “B” energy certification category.

Opengela es un proyecto que busca extender la regeneración urbana en Euskadi y utiliza para ello un instrumento novedoso: La creación de oficinas de barrio que ejercen de ventanilla única para atender al vecindario.
Opengela Euskadin hirien birsorkuntza zabaltzea ardatz duen egitasmoa da. Horretarako, kontzeptu berri bat erabiltzen du: auzo-bulegoak, lehiatila-bakarra bezala arituko direnak auzokideak artatzeko.

In the news

Join us in Brussels during EUSEW!

The EU Sustainable Energy Week (EUSEW) is back in a hybrid format during the week of 26-30 September. For the occasion, we are organising several events and hope to see many of you in town.

Neighborhoods of Opengela will be the first in Spain to receive aids 

The Spanish Government is providing the Basque Country with 16.7 million euros to reinforce urban regeneration in Otxarkoaga, Txonta, as well as in Aramotz (Durango) and Basaundi Bailara (Lasarte-Oria). The European aid will make it possible to increase the subsidy received by each owner to alleviate their contribution to the payment of the projected works.

The European Commission highlights the Opengela project

The European Commission highlights the project’s "energy savings and support for vulnerable people", with the scalability of the processes, financing and creation of employment.

Seven European regions visit Bilbao and Eibar to replicate the Opengela model of urban regeneration

On Thursday 31 March and Friday 1 April, representatives from seven municipalities and regions visited Bilbao and Eibar to see first-hand the pilot projects being developed in the Otxarkoaga and Txonta neighbourhoods, respectively.

Observer Community Open Call Continues

The SuperHomes2030's quest to identify ambitious regions and projects across Europe that are driving innovation & implementation of deep retrofit within the residential market is still going on. Click and take the survey here, it's only 4 minutes.

Opengela rehabilitates more than just buildings in Bilbao

«Opengela has made it easier for us to rehabilitate not only buildings in Otxarkoaga, but also spaces that were in disuse» Jon Bilbao, Councillor for Housing and President of the Bilbao Municipal Housing Association

Best Practices

Urban regeneration in the Basque Country and beyond

Urban regeneration in the Basque Country and beyond

Urban regeneration is one of the key sectors for an energy-efficient Europe. Basque Opengela collected best practices on the topic in Europe.