How NEUVOO.FI is Updating its One Stop Shop for Today’s Needs

Operating since December 2002, Neuvoo.fi is one of Finland’s longest-running One-Stop Shops for home renovation. Managed by the EcoFellows Energy Agency in Tampere, it has provided independent, technology-neutral advice to homeowners and housing companies for over two decades well before One-Stop Shops became a recognised policy instrument at European level.

Neuvoo.fi supports residents throughout their renovation journey, from early planning to implementation. Its advisory services cover key renovation measures such as insulation upgrades, heating system replacement and overall energy efficiency improvements. In 2023–2024 alone, Neuvoo.fi delivered 180 personalised advice sessions and produced 14 in-depth heat pump procurement guides, reflecting sustained demand for trusted, expert guidance.

Strengthening services through digital innovation

To remain aligned with evolving user needs, Neuvoo.fi continuously integrates new digital tools into its service offer. An online pre-assessment form for single-family homeowners helps users structure their initial reflection and understand what information is needed before contacting an advisor, reducing uncertainty at the very first stage of renovation planning. A similar tool for housing companies is planned.

More recently, Neuvoo.fi has piloted AI-supported search functionalities on its website, improving access to renovation-related information. These tools allow users to search more efficiently across Neuvoo.fi content as well as selected, trusted external sources, making reliable information easier to find and compare.

From advice to action: practical support for implementation

Beyond guidance, Neuvoo.fi actively supports residents in turning plans into action. The service connects users with a local contractor database, helping them identify qualified professionals, request quotations and commission renovation works. Practical templates outline the information contractors typically require, streamlining communication and reducing friction in procurement processes.

To support informed investment decisions, Neuvoo.fi also maintains a funding database that compiles available grants and subsidies for home renovations, with particular attention to schemes supporting the replacement of oil heating systems.

In addition, residents can borrow diagnostic equipment, such as thermal cameras and hygrometers, to better understand energy losses and moisture issues in their homes. This hands-on approach empowers homeowners to identify concrete renovation needs before committing to investments.

Complementing Neuvoo.fi’s public-facing services, EcoFellows also works directly with housing companies and professionals. Since 2002, the agency has trained more than 200 energy experts within housing companies. These experts have gone on to implement both major renovations, such as heating system replacements or solar installations, and smaller, cost-effective efficiency measures, from optimising heating controls in common areas to adjusting lighting and auxiliary systems. Together, these incremental and large-scale actions contribute to long-term energy savings and improved building performance.

This best practice is extracted from our publication ‘Sustainable Regions in Action‘. Discover more best practices here!